BRIDGING THE GAP TO CONFLICT RESOLUTION
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What is Mediation?

Mediation is a collaborative problem solving process guided by a neutral, trained mediator who assists disputing parties in discussing their conflict, identifying and clarifying issues, exploring solutions and negotiating an agreement.

Mediation Benefits

- Private and confidential
- Voluntary
- Empowers parties to develop their own solutions
- Less costly than legal proceedings
- Better for preserving relationships
What issues can be mediated?
Differences between types of dispute resolution
Selecting a mediator
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